Refund policy

What items are eligible for return?

  • Within 30 days of order date
  • In original condition
  • Tags Attached, unwashed and unworn

What items are ineligible for return and non-refundable?

  • Pet Bandanas: including cat bandana, dog bandana in all colors, prints and sizes
  • Final Sale Items 
  • All holiday prints are ineligible for return after December 10, 2022 including: meowzel tov cat print, muzzle tov dog print, meowy christmas cat print, christmas tails dog print.

Exchanges

If you would like to exchange an item for a different color, size, or style, please place a new order for that item and send back the original order for a refund within 30 calendar days of receipt.

We do not accept C.O.D. deliveries for returns or exchanges. 

If you received a gift and would like to exchange it, it will be processed in the form of store credit. All gifts may be exchanged and are non-refundable. You will need a valid website order number in order to proceed with a gift return. 

Are there any charges for return?

  • We do not charge a restocking fee
  • A return shipping label and instructions will be provided when your return is approved. We provide you with a return label for $8. It will be deducted from your total refund amount. 
  • Packages that are sent back for insufficient address, refused package, could not deliver, mailbox full, or any reason beyond our control are subject to an $8 fee, which will be deducted from your original purchase upon issuing a refund. Please ensure your address is correct at checkout, as we cannot change information once the order is being processed.
  • Packages sent back without using our provided shipping label will delay your return process 5+ days. We are not responsible for customers who send back items out of our policies stated above and choose to return by personal couriers and shipping labels. If your package is not delivered, or states delivered but our warehouse has not received it, we reserve the right to decline your refund and return.  

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned items within 5 business days.
  • Refunds are issued back to the original form of payment(s).
  • Refund will be processed and a credit will automatically be applied to the original method(s) of payment within 10 business days.

International Returns

For International, returns please contact aloha@popokipajamas.com to initiate your return. International customers will be required to mail their returns back to the address listed below using their own form of postage.